Terms & Conditions

Terms & Conditions

1. General
These Terms & Conditions apply to all personal training services provided by James Howard Personal Training (“the Coach”) at Arden Studio or online. By booking and attending sessions, you agree to these terms.

2. Services
Personal training sessions are delivered on a 1-to-1 basis unless otherwise agreed. Sessions are tailored to the individual but results cannot be guaranteed, as they depend on personal effort, consistency, and lifestyle factors.

3. Health & Responsibility
Clients are responsible for ensuring they are medically fit to participate in exercise. Any injuries, medical conditions, or changes in health must be disclosed before training. Participation is at your own risk.

4. Bookings & Payments
Sessions must be paid for in advance via the available payment methods. Block bookings (e.g. 5 or 10 sessions) must be used within their stated validity period.

5. Cancellations & Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule a session. Sessions cancelled with less than 24 hours’ notice may be charged in full.

6. Late Arrivals
If you arrive late, the session will still end at the scheduled time. Full session fees apply.

7. Refunds
All purchases are non-refundable unless otherwise agreed. Unused sessions within a block cannot be refunded.

8. Expiry of Sessions
Session blocks are valid for a set period (e.g. 6 or 12 months depending on the package). Any unused sessions after this time may be forfeited.

9. Conduct
Respectful behaviour is expected at all times. The Coach reserves the right to terminate services if behaviour is inappropriate.

10. Liability
The Coach is not liable for any injuries sustained during training, except where caused by negligence. Clients participate at their own risk.

11. Changes to Services
The Coach reserves the right to update pricing, services, or these Terms & Conditions at any time.

12. Contact
If you have any questions regarding these terms, please contact James Howard Personal Training directly via the website or provided contact details.